Case Studies

At around 4:30pm, we received a call from the Guest Services Manager at the Holiday Inn Express (Tamworth). The beer cellar cooler had failed, leaving the hotel facing potential issues around customer satisfaction and vulnerability of stock due to lack of cooling. We despatched a service team to visit site and effect repairs.

	Arrival at site Site inspection highlighted the following issues: The existing cooler had failed and was beyond economical repair The cellar would be able to hold a satisfactory storage temperature for an estimated 24hrs The evening services would be entirely supported at current temperatures Sufficient ambient cooling would be lost by the following evening
	Next day activities Whilst our office team busied themselves identifying suitable replacement cooling equipment, our site team got to work removing the failed equipment and preparing to install the replacement units. Replacement units were delivered to site around lunchtime and the installation was completed within 24 hours of the original call, and in readiness for the afternoon/evening demand.